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SHINQ Service 06 of 08 — Always Included

Maintenance: The Immune System
Your Home Runs On

A failure caught late is a call to make and a wait to schedule. Maintenance on SHINQ isn't a service you book, it's a capability that runs continuously through HINQ, catching degradation before it interrupts your evening.

⬡ Powered by Predictive Maintenance, running sitewide
The Same Failure, Two Experiences

Reactive vs. Predictive

Without HINQ
A component begins degrading. No one notices yet.
You experience the failure directly, mid-use.
You search for someone to call.
You wait for an appointment, days to a week.
DAYS FROM DEGRADATION TO RESOLUTION
With HINQ
HINQ detects early degradation against your home's baseline.
Your account manager is notified, not a call center.
A specialist deploys, often at your next quarterly visit.
OFTEN RESOLVED BEFORE YOU'D NOTICE
Why It's the Foundation

Maintenance Isn't a Line Item. It's the Platform Working.

4 Scheduled Visits

Quarterly, included with every membership tier.

4 Emergency Calls

For anything that genuinely can't wait for a scheduled visit.

Always Included

Not one of the 4 selectable offerings, standard at every tier.

How HINQ Uses This Data

Predictive Maintenance runs across every service pairing on the platform, networking, AV, security, lighting, private cloud, correlating symptoms back to root causes so one fix resolves what looked like several problems. Learn more on the Predictive Maintenance page.

Where This Fits

Included by Default at Every Tier

Exclusive — $18,000/yrIncluded by default
Prestige — $36,000/yrIncluded by default
Architect — $72,000 first yearIncluded by default
Questions

Maintenance FAQ

How many visits are included?
4 quarterly scheduled visits and 4 emergency service calls per year with every membership license.
Is Maintenance selectable?
No, it's always included and not one of the 4 selectable core offerings.
The Best Maintenance Is the Kind You Never Notice

Privacy. Security.
Safety.

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